Scope
This policy explains how Complete Hot Water Perth handles personal information collected through this website, our phone lines and our enquiry form. We aim to handle it in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth), to the extent they apply to us.
The information we collect
When you enquire about hot water work we may collect your name, phone number, email address, suburb or street address, a description of the job, and any photos you send. If you call, we may record the number you called from and the time of the call. The website may also collect technical information such as your browser type, pages visited and approximate location, through cookies and similar tools used for analytics and to keep the enquiry form working.
How we use it
We use your information to understand the hot water job, to pass it to an independent local contractor who can quote on it, to follow up on the enquiry, and to improve the site and our service. We do not sell your personal information.
Who we share it with
Because we are a referral service, the main purpose of collecting your details is to pass them to a contractor. By submitting an enquiry, you agree to the information being shared with an independent contractor who covers your area so they can contact you and quote. We may also use service providers who host our website, forms, phone lines and customer records; they handle information on our behalf. We may disclose information where the law requires it.
Storage and security
Information is stored using reputable third-party systems, some of which may hold data on servers outside Australia. We take reasonable steps to protect it from misuse, loss and unauthorised access, but no system connected to the internet is completely secure.
Access and correction
You can ask to see the personal information we hold about you, or ask us to correct it, by calling 08 7830 0936. We may need to confirm your identity first.
Complaints
If you have a concern about how we have handled your information, contact us first so we can try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner.
Changes
We may update this policy from time to time. The current version is always on this page.